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Below: more Q & A than a Barbara Walters Special

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What is an online game fundraiser?

Online game fundraising is a new way to raise money for charities and nonprofits by combining games, friendly competition, and fun into a fundraiser.

Supporters participate by playing games and help raise money by asking friends and family to sponsor their play with a donation.

Playtogive makes it easy for nonprofits to organize their own online game fundraiser and engage their supporters and donors with a fun way to raise money.

Are you ready to play your heart out and become a Champion for your Cause?

Learn Our Lingo

  • Cause - a registered 501(c)3 charitable organization
  • Event - an online casual game contest fundraiser
  • Event Organizer - users authorized to organize events
  • Champion - anyone taking part in a Playtogive event whether by organizing, playing, donating, or sponsoring a friend.
  • All Star - a Champion who has achieved the highest honor by being the top fundraiser for an event or scoring the highest points for a game
  • Join - to participate in a fundraising event by playing games in a contest and raising money
  • Sponsor - to make a donation to sponsor a Champion in a fundraising event
  • Donate - to make a donation directly to the Cause

How does Playtogive work?

  • Step 1 - Create a game fundraiser for your cause by registering your charity or nonprofit
  • Step 2 - Choose the games, set a fundraising goal, and provide cool prizes. Invite your supporters to help you raise money and awareness while playing in the game contest
  • Step 3 - As a Champion participating in the fundraiser, reach out to your friends and family and ask them to sponsor your play with a donation
  • Step 4 - Collect donations and help your cause reach their fundraising goal with some fun and games!

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Join & Play

Can I change my username?

Your username cannot be changed. When you sign up for an account, you select a unique username for your profile. Make sure to select something you like and that it's appropriate for friends, family, colleagues, and anyone else who might visit your profile. Note, the first and last name you enter will also be displayed on your profile.

I'm having problems logging in.

Your login password is case sensitive. If you have simply forgotten your password, enter the email you used to create your account here and we will send you a new password.

You must also confirm your email address to fully activate your account. Simply click on the link in the email we send to the address you entered for your login.

If you continue to experience difficulty accessing your profile, please send us more information regarding the error, along with your account login, browser version, and operating system.

What is the minimum age required to sign up for a Playtogive account?

In order to be eligible to sign up on Playtogive, users must be thirteen (13) years of age or older. For more on our privacy policy, visit our Privacy & Security Policy.

How can I edit my account information?

To edit your account information, click on My Account at the top right corner of any page. Personal information displayed on your Profile can also be edited from the My Account page.

I'm having problems uploading my photo.

Photos uploaded to your profile must be in a specific format and size. Your image must be either .JPG, PNG, or .GIF and cannot be larger than 5 Mb in size.

How do I join an event?

All events on Playtogive are public, which means anyone can join. Simply click on the green Join button and follow the steps. A gray Join button indicates that you have already joined that event.

How do I create my fundraising page?

Once you join an event, a fundraising page is automatically created for you. You will be able to customize your page by writing a personal message to let your friends know why the Cause is important to you. Your fundraising page is where you track your personal progress. When you invite your friends using our email tool, your friends will be directed to your fundraising page where they can sponsor your play with a donation. You can access this page by clicking on the My Sponsors button on your profile or the event page.

How do I ask my friends and family to sponsor me?

We've made it easy to invite your friends and family. Click on the Email My Friends link on your fundraising page to use our email template tool. Import your contacts or simply enter your friend's email addresses separated with commas.

Can I see the addresses I have already emailed my page to?

No, we do not store the email addresses of friends you invite. Please choose carefully and keep track of those who you've asked.

How else can I share my fundraising page with my friends?

You can also share your fundraising page using your preferred email tool or social media channel. Be sure to include the URL to your fundraising page in your email message. Use the share button provided on your fundraising page to easily share your page with your friends on Facebook, Twitter, or a number of other networks.

How often should I ask my friends?

It may take several asks before your friends take action, we recommend sending at least 2-3 reminders and personalizing your message.

What is the "minimum contribution to play"?

The minimum contribution to play is set by the Event Organizer. It is the amount you need to raise before you can start playing the games and participate in the contest. The minimum can be reached by having your friends, family, and colleagues sponsor you; but you can also sponsor yourself to set an example and get started immediately.

Can I donate to my own fundraising page?

Absolutely! It's a good idea to sponsor yourself so you can set an example for your friends. It also can help you reach your minimum contribution faster, so you can begin playing sooner!

How do I get a tax receipt for my donation?

Playtogive automatically provides an electronic receipt at the time of your donation. When you make a donation, be sure to save the confirmation email you receive from Playtogive for your tax records. The Internal Revenue Service (IRS) does not require receipts for cash donations under $250, but you should keep your donation information on file.

Cash contributions of $250 and over require a donation receipt. You do not need to send the receipt to the IRS with your tax return, but you must keep it in your records in case the IRS requests it. The receipt must record the donation amount, the date the donation was made, and the name of the nonprofit organization.

Does Playtogive send my sponsors a "thank you"?

Yes. We thank each and every donor, but you should too! Our email thanks the donor for their generosity and support on behalf of the Cause and Playtogive.

How do I start playing the games?

As soon as you meet the minimum contribution to play for your event, you will be given access to all the games for that event. Click on the orange Play button next to the game you wish to play. You can try all the games or just stick to your favorite. You can play as much or as little as you'd like.

What are high scores and leaderboards?

At the end of each game you complete, your score will be submitted to the event's high scores table which displays the top 10 highest ranked players based on their highest score for that game. Previous high scores achieved in other events are not used. At the end of the event, the player with the highest score is the winner for that game. If there is a tie, multiple players will be recognized as winners.

What does it mean to be an All Star? How do I get a badge?

Besides being awesome, All Stars are super Champions, they work hard and play hard. These fine folks are recognized with our highest honor, the Playtogive butterfly badge which is displayed next to their name throughout the site. There are 2 ways to earn a badge and become an All Star:1) get the top score for a game in an event or 2) be the top fundraiser for an event by raising the most money for your Cause.

Help! I didn't get my badge!

If your event has ended and you've scored the highest points for a game or raised the most amount of money but did not receive your badge, it's likely that your badge is just delayed a bit. Be patient. It could take up to 30 minutes for our system to award the badges. Make sure your event has ended and that you completed your game in time. Scores are only counted for completed games.

What information is shared with the Cause?

If you are a player, we share your first and last name, email address, amount you donated, and amount you raised with the nonprofit. For more info, please review the Terms of Use and Privacy & Security Policy.

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Donate or Sponsor

What is the difference between sponsoring and donating?

Both forms of contribution raise money for your Cause and are tracked in the event's stats under amount raised. Sponsoring provides for your donation to be credited to a Champion who is participating in a fundraising event. Donating directly credits your donation towards the event's overall fundraising goal.

How do I sponsor a Champion?

To sponsor a Champion, simply click Sponsor from their fundraising page to make a donation and leave a comment for them. There are several ways to locate your Champion's fundraising page:

  • 1. Follow the link provided in the email invitation you received from your friend.
  • 2. Find your friend by entering their name on the Champion search page, select the event under their name to be taken to their fundraising page.
  • 3. All Champions participating in an event are also listed alphabetically on the event page.

I don't have a Champion to sponsor. Can I still make a donation to the Cause?

Yes. Simply click Donate from the event page. You can also browse through active Events to find a Cause you want to support.

Is my donation safe and secure?

Playtogive processes credit card donations through WePay. WePay is not affiliated with Playtogive. WePay uses industry-leading Secure Socket Layer (SSL) encryption technology to keep your personal information as secure as possible. WePay adheres to Payment-Card Industry (PCI) guidelines for secure password requirements and aggressively monitors logins for suspicious activity. WePay has been verified by Verisign, McAfee, TRUSTe, and the GoDaddy Secure Certification Authority. WePay is also accredited by Better Business Bureau (BBB).

How much of my donation goes to the charity or nonprofit?

Playtogive deducts a 5% fee from donations raised through our fundraising platform.

Is my donation 100% tax-deductible?

Yes. Donations made through Playtogive are 100% tax deductible to the full extent allowed by law because the nonprofits on our site are US-based 501(c)3 registered nonprofits who qualify to receive tax-deductible donations under the Internal Revenue Service rules.

What form of payment can I use to make a donation?

All donations are processed online through WePay. The following credit cards are accepted: Visa, MasterCard, American Express, and Discover. Please note your credit card statement will show a charge to "WePay-Name of Nonprofit Account," not Playtogive.

Will my donation be displayed on your website?

If you sponsor a Champion, you have an option to enter your name to display on your Champion's fundraising page and leave a comment for them. However, you also have the option to leave the name blank to remain nameless. Entering your full name will ensure that your friend and the nonprofit can thank you appropriately.

Can I make an anonymous donation?

By all means! We respect and protect your privacy. Whether you are sponsoring a Champion or donating to the Cause, you are given a choice to make an anonymous donation and we will not share your information with the nonprofit, simply uncheck the 'Share my information' box. If sponsoring a Champion, you can enter the name that will be displayed on your Champion's fundraising page or you can leave it blank to remain nameless. Entering your real name will ensure that your friend and the nonprofit can thank you appropriately.

I just made a donation, but I can't see it on the website!

Your donation will not show up on the website until it is processed by our credit card processor. This may just take a few minutes but can take up to several hours.

How do I get a tax receipt for my donation?

Playtogive automatically sends an electronic receipt to the email address you provide at the time of your donation. The donation receipt meets all IRS requirements as a record of donation. Be sure to save the donation summary email you receive from Playtogive for your tax records.

Can I cancel a donation or get a refund?

Tax-deductible charitable contributions made on the Playtogive website are non-refundable. If there are extenuating circumstances, please contact the nonprofit immediately to request a refund. Playtogive cannot guarantee that a nonprofit will refund your donation. The decision to refund a donation is entirely at the discretion of the nonprofit.

Can I also join the event and participate as a player in the game contest?

Yes. Anyone can participate in any active event listed on Playtogive. Feel free to join an event and invite all your friends in on the action!

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Start a Fundraiser

How do I register our charity or nonprofit organization?

Your organization must be a US-based 501(c)3 nonprofit with the IRS to register and start fundraising on Playtogive. Simply fill out the Registration Form so we can verify the 501(c)3 status of your organization.

Who can start a fundraiser?

In order to start a fundraiser, your account must be authorized as an event organizer for your nonprofit or charity. We use the relationship to the organization you provide on the Registration Form to help us gain approval from the nonprofit to add you as an Event Organizer. Most event organizers work for, represent, or are approved by the nonprofit organization.

How much does it cost?

It is free to start an art fundraiser and donors are never charged any fees. Playtogive automatically deducts a 5% fee from each donation raised through our fundraising platform.

How do I start a fundraiser?

Once your account is authorized as an event organizer, click on the Dashboard tab at the top of any page to start creating your fundraiser. Start by filling out a simple fundraiser form, upload an event image, and select the games.

What is the maximum number of games I can select for my event?

You can choose up to 4 different games for your participants to play per event. All Event Organizers have access to test-play the games in our Game Library before making their selection.

How do I register to receive donations?

During the fundraiser creation process, we'll send you to WePay to register a funding account and authorize us to access it for credit card processing. Registering with WePay allows you to receive and manage funds directly. You can then create a specific payment account within your WePay account to manage donations collected from your fundraiser separately.

Does WePay charge any fees?

WePay charges a 2.9% plus $.30 per transaction fee for all major credit card transactions.

I'm having problems uploading my event image.

Images uploaded to your event must be in a specific format and size. Your image must be either .JPG, PNG, or .GIF and cannot be larger than 5 Mb in size.

What does it mean to publish a fundraiser?

Publishing your fundraiser makes it viewable publicly. Although you can continue to make changes to the fundraiser description, you will not be able to edit the Cause, End Date, Fundraising Goal, and Minimum Contribution to Play once the fundraiser is published and live on the website. Please make sure those parameters are correct before publishing your fundraiser.

Can I edit my fundraiser once it is published?

You can continue to edit most of your fundraiser's descriptions and add event sponsors. However, the Cause, End Date, Fundraising Goal, and Minimum Contribution to Play are not editable once the fundraiser is live..

Can we add an event sponsor to our fundraiser?

You may add up to 3 event sponsor logos to your fundraiser. Be sure to confirm all sponsors prior to publishing your event, however you will be able to delete or add sponsors even after the event is live. If you don't upload any logos, this section will not display on your event page.

Can we offer prizes or incentives to the top fundraiser or game winners?

Prizes and incentives are extremely effective and can be a great way to promote higher participation in your fundraiser. Make sure to accurately describe the prize and how it can be claimed on the event page as well as all other marketing materials.

My fundraiser is live, how do I invite our supporters?

Congratulations! We've made it easy for you to invite your supporters. Click on the Notification link in your Dashboard to use our email template tool. Import your contacts or simply enter your supporters' email addresses separated with commas.

How else can I get the word out about our fundraiser?

You can also share your event page using your preferred email tool or social media channel. Use the share button on your event page to easily share your page with your connections on Facebook, Twitter, or a number of other networks.

Does Playtogive send my donors a "thank you" and a tax receipt?

Yes. We thank each and every donor, but you should too! Our email thanks the donor for their generosity on behalf of your Cause and Playtogive. We also automatically provide an electronic acknowledgement of their donation to be used as a tax receipt.

What reports are available to the event organizer?

Two reports are available in the Dashboard for each fundraiser to help the event organizer keep track of donations and participants' progress. The Champion Summary report tracks how much each participant has raised. The Donor Report is a downloadable report that contains details on each donation. We respect the privacy of donors who choose to remain anonymous by blocking their name and email on the report and simply providing the details of their transaction.

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